that a claim has been sent to the reinsurance department, is that bad . I don’t know and the rep didn’t know either. Please help.

Reinsurance is when the insurance company gets another insurance company to insure some of the risk of the policy. Usually it means that they found something in underwriting that they don’t like. Because of HIPA they won’t be able to share any that information with the agent/rep, but you should be able to request it after the policy is either issued or declined. It could be any number of things so don’t get too worked up about it, but I would definitely request the information if you get issued a rated policy or if you get declined.